RV Online Returns & Exchanges
We're always here to help you if you have any issue with a product. That's why we have an Australian based team ready to help you with any questions or issues via phone, email, and chat.
When can you return or exchange a product?
Change of Mind:
You can return a product for change of mind and we will give you a refund, store credit, or we can exchange the product for you. We can do this as long as the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
To return your item for change or mind, you need to follow our returns process. You can contact us via phone, email or chat and we will walk you through this.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping and any gateway transaction fees that RV Online incur by the payment gateway provider. If the item is not received by us, you will not be eligible for a refund, credit or exchange. We recommend you insure high value items that you return for change of mind.
If the returned item does not meet the conditions outlined above, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Faulty Products:
Every product we sell comes with a manufacturers’ warranty. If you run into any issues with a product, you can contact us via phone, email, or chat and we will let you know how to contact the relevant manufacturer and help you through their warranty process.
The details of the manufacturers’ warranties are set out on their respective websites. Please feel free to contact us if you have any questions about them.
Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:
"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Please contact us at hello@rvonline.com.au for further information. You can also call us at 1300 05 2020 or contact us via chat.
